Frequently Asked Questions

How can I return an item ?

All returns must be sent to the Company within fourteen (14) working days following the return agreement. You can choose between two ways of refund:

- a refund on your bank card
- a credit note on your customer account

You have to inform us of your intention to return the item and the reason for returning it, going to "Order history and details" in your customer account and by clicking on "details". Once your return registered, we will deliver you a return number available in the heading "My merchandise return". We invite you to print and join it to the parcel.

How can I exchange an item ?

I fyou want to exchange your item for another size or for another model, we request that you select "credit note" when you register your return. Upon receipt of your parcel, we will send you the code of the credit note and you can place a new order with it.

How can I track my order ?

You can check the delivery of you order thanks to the tracking number written on your customer account by clicking on "Order history and details". Then, click on the link to track the delivery of your order or go to the carrier website UPS Standard.

How can I clean and maintain my pair of No Name shoes ?

We advise to use a dry brush or a slightly damp cloth to clean softly your shoes. Do not machine wash. You must clean your shoes carefully to avoid the fall of glitters for instance. Do not forget to use a water-repellent quickly after the purchase to facilitate the cleaning.

How can I find a No Name store in my area ?

You can find the nearest No Name store by visiting the "Our stores" page. You only have to enter your address and click on "search".

The map will be updated and will inform you of all the stores located in your country. Moreover, you will also have a list under the map which will give you more details about the stores.

How can I use my vouchers ?

A code is allocated to each discount voucher (ex : FID2100544 ). In order to use this voucher, you must go to your "shopping cart". When your cart is filled with the products you want to order:

- Click on the "Cart" button.
- Underneath your order summary, enter the code of the voucher (ex : FID2100544 ) in the space provided and then click on the "Add" button.
- Check your order summary to see if the discount has been correctly taken off to the total price of your order.